What we collect, and what we do with it.

Who we are

SiteReel Media is a sole trader business owned and operated by Carter Hammond, based in Queensland, Australia. We produce social media content for trade and home improvement businesses.

ABN 11 952 386 605. Contact details are in section 09.

In this policy, "we" and "us" mean SiteReel Media, and "you" means anyone who contacts us through the website or appears in content we produce.

What the website collects

The site has one form, at the bottom of the home page. It collects only what you type into it:

What the website does not collect

There are no cookies, no analytics, no advertising or social media pixels, and no session or local storage anywhere on this site. We do not build a profile of you, and we cannot see who visits.

Like every website, the servers that host these pages keep standard technical access logs, which can include IP addresses. Those logs are created and held by our hosting provider (see section 04), not by us — we don't read them, and we have no way to connect them to you.

Why we collect it, and what we do with it

We use what you send us for one purpose: to reply to your enquiry and, if it goes somewhere, to quote and deliver the work.

We do not use it for anything else. Specifically, we do not:

• sell, rent, or trade your details to anybody, ever;
• add you to a newsletter or marketing list you didn't ask to join;
• use your details to target advertising at you;
• share your enquiry with other businesses as a "lead".

If you become a client, we'll also hold the ordinary business records that come with that — invoices, payment records and the signed service agreement. Some of those we're required by law to keep (see section 06).

Who else touches your information

We use two outside services to run the website. Both are based in the United States, which means information you send through the form is stored overseas. We're telling you plainly because you should know before you type anything in.

Each of these has its own privacy policy governing what it does with data on its own systems. We've picked them because they're standard, not because they get any special access — none of them is permitted to use your enquiry for their own purposes.

Other than these, we don't disclose your information to anyone, except where the law requires it.

Filming, footage and people who appear in it

This is the part most privacy policies skip, and it's the part that actually matters for a business like ours.

On a client's site

When we film at a workplace we will often capture images and voices of staff, subcontractors and sometimes members of the public. That's personal information too, so:

• We film only with the business owner's permission, and only in the areas they've agreed to.
• We ask the client to tell their team we're coming and what it's for, before the shoot.
• If someone doesn't want to be filmed, tell us on the day and we'll work around them. No explanation needed.
• Nothing is published without the client approving that specific post first. There is no auto-publishing.
• If something ends up in a finished post and you want it taken down, tell us or tell the client, and we'll remove it.

Who owns the footage

Ownership of footage, and what each side is allowed to do with it, is set out in the written service agreement with each client rather than in this policy. If you're a client and you want a copy of that agreement, ask.

Raw footage

Raw and edited footage is stored on our own equipment and backups. It isn't shared with anyone outside the work, and it isn't used to promote SiteReel Media without the client's specific permission.

How long we keep things

• Enquiries that go nowhere — kept for up to 12 months in case you come back, then deleted.
• Client records — kept for the length of the engagement.
• Invoices, payment and tax records — kept for five years after the transaction, because Australian tax law requires it.
• Footage — kept while you're a client and for 12 months after, so we can hand it over or re-cut it. After that it's deleted unless you've asked us to keep it.

You can ask us to delete anything earlier than this, and we will, apart from the records we're legally required to hold on to.

Keeping it secure

We take reasonable steps to protect what we hold: devices are password-protected and encrypted, accounts use multi-factor authentication where it's offered, and access is limited to Carter Hammond — there are no other staff.

We should be straight with you though: no method of transmitting or storing information is completely secure, and we can't guarantee absolute security. That's true of every business, and anyone who tells you otherwise is overselling.

Your choices

At any time you can ask us to:

• tell you what we hold about you;
• correct it if it's wrong;
• delete it, subject to the legal retention above;
• stop contacting you entirely.

Email us and we'll action it, normally the same day and at most within 30 days. We won't charge you for it and we won't ask why.

Contact, questions and complaints

Privacy questions, access requests and complaints all go to the same place, and they come to Carter directly:

If you're unhappy with how we've handled something, say so — we'd rather hear it and fix it. We'll acknowledge a complaint within 5 business days and give you an answer within 30.

Changes to this policy

If we change how we handle information, we'll update this page and change the date at the top. If a change is significant and you're a current client, we'll email you about it rather than quietly editing the page.